Shipping & Returns

Hey there, Totem fam! 👋 We’re all about making your shopping experience smooth, fast, and worry-free. Here’s everything you need to know about how we handle shipping and returns. 💫

📦 Shipping Information

We ship with care — and speed! ⚡

🇺🇸 U.S. Shipping:
Orders within the United States typically arrive in 3–5 business days after processing.

✈️ International Shipping:
For our amazing customers around the world 🌎, delivery takes about 7–15 business days, depending on your location.

Once your order is shipped, you’ll receive a tracking link so you can follow your package’s journey right to your door. 📬

💚 Returns & Exchanges

We want you to love what you ordered! 💫

If something doesn’t work out, no worries — you can return or exchange items within 30 days of delivery (as long as they’re unused and in original condition).

👉 Simply contact our friendly support team at support@totem.com, and we’ll guide you through the process.

🪶 A few quick notes:

  • Shipping times may vary slightly due to customs or high-demand seasons.

  • We’re not responsible for customs fees or import duties for international orders.

  • Refunds are processed once your return is received and inspected.

💌 Need help?
We’re always here for you! Reach out anytime at support@totem.com — we’ll make sure you’re taken care of. 💕

✨ Totem – Where every style finds its place, and every package finds its way to you. ✨